To enhance the quality and efficiency of our consultations, clinicians (your, GP or a member of the multidisciplinary team within the practice) may use Heidi Health AI Scribe during your appointment. This section provides information about what Heidi Health AI Scribe is and how your consent is managed.
What is Heidi Health AI Scribe?
Heidi Health AI Scribe is an advanced, secure digital assistant designed to support clinicians during consultations. It uses artificial intelligence to document medical note, ensuring your clinician can focus on actively listening to your concerns and delivering personalised care, rather than spending time manually recording the notes. Clinicians review and approve the notes that have been captured prior to adding to the patient record.
Improved Interaction: Allows clinicians to focus solely on the patient during the consultation.
Accurate Documentation: Helps create precise, clear, and detailed medical notes for the patient record.
Time Efficiency: Streamlines administrative tasks, giving clinicians more time to spend with their patients.
Patient Consent
Your privacy and comfort are our top priorities. Heidi Health AI Scribe only processes information discussed during your appointment and operates within strict privacy and data protection regulations. Before using Heidi Health AI Scribe, your clinician will explain its role and seek your verbal consent. You have the right to decline its use at any time.
Data Security: Heidi Health AI Scribe complies with UK data protection laws, including GDPR, ensuring that your information is handled securely and confidentially.
Data Protection Officer: The Heidi Health Data Protection Impact Assessment has been reviewed and approved by the Data Protection Officer, on behalf of your GP Practice.
Your Control: If you prefer not to have Heidi Health AI Scribe involved, please do let your clinician know. This will not affect the quality of care you receive.
Heidi does not store audio recordings of patient consultations. The system uses ambient listening technology to transcribe conversations in real time, but the audio itself is not retained.
We don’t use any of your sensitive health information for model training. We only use your data for the purpose it was collected. For a full list of uses, please refer to our privacy policy.
We take security and your privacy very seriously. For a more comprehensive overview of the measures we put in place, take a look at our Safety page, our Trust Centre, and our lightning FAQs page.
Hopefully, these will put your mind at ease. But if not, don’t hesitate to get in touch.
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